We stand by the quality of our products and we make things right if you are not satisfied with your purchase. You can return any products to receive a refund of the purchase price or exchange the products within 14 working days of delivery (for any reason), provided that the products are returned in its original unused condition, complete with its original packaging and where appropriate the information manual. If the item is faulty it may be sent to our supplier for assessment before a refund or exchange is offered.
To return products please either visit our store with a copy of your invoice, or complete the returns form enclosed with your order and include with your returns. We regret that food, chocolate, christmas decorations and sale items cannot be returned.
For any other queries please email us at firstname.lastname@example.org